* All returns must be authorized by our returns system and must follow the below requirements *
To receive authorization for a return, please visit www.rokfit.com/returns.
* All items must be returned in a new, unworn, and unwashed condition.
* Please specify the reason for the return.
* If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
Return shipping cost is free. You will be sent a pre-paid shipping label to put on your package to send back to RokFit.
Return authorizations must be requested within 30 days of the original ship date for all domestic orders, and within 2 months of the original ship date for international orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the pre-paid shipping label. We are not responsible for lost or damaged return packages.
We will notify you via e-mail once your return has been processed.
13726 N Lincoln Blvd.
Edmond, OK 73013
*All items/packages confirmed by tracking as delivered are considered complete. Any lost or stolen packages that occur after packages have confirmed delivery by tracking are not covered by RokFit, Inc. Please insure that you have a safe place to receive packages.*
Sale items (if applicable)
Only regular priced items may be refunded. Sale and clearance items cannot be refunded and are only exchangeable for the same item if item is in stock. No shipping costs will be refunded for exchanged sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, visit www.rokfit.com/returns to start your return. You'll receive instant store credit to buy your exchanged / replacement item.
All orders are filled within 2 business days of receipt, provided they are approved to ship. Shipments will not be processed on Saturdays, Sundays or holidays (acts of God, severe inclement weather, etc.).
Lead time for standard domestic shipping is 2-5 business days.
If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.