Free U.S. shipping on orders $50 & Up | Free Returns

Returns & Shipping Policy

Reasons For Product Return:

  • Did not fit
  • Changed mind
  • Not what I expected
  • Item is damaged
  • Received wrong item

* All returns must be authorized by emailing support@rokfit.com and must follow the below requirements *

To receive authorization for a return, please email support@rokfit.com.

* All items must be returned in a new, unworn, and unwashed condition.

* Please specify the reason for the return.

* If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.

RokFit offers free return shipping. This Excludes International Orders, clearance items, and any items marked as Final Sale.

Return authorizations must be requested within 30 days of the original ship date for all domestic orders, and within 2 months of the original ship date for international orders.

Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the pre-paid shipping label. We are not responsible for lost or damaged return packages.

We will notify you via e-mail once your return has been processed.

Return to:

RokFit, Inc.
Attn: RETURNS
6932 Highwater Circle
STE C
Edmond, OK 73034

*All items/packages confirmed by tracking as delivered are considered complete. Any lost or stolen packages that occur after packages have confirmed delivery by tracking are not covered by RokFit, Inc. Please insure that you have a safe place to receive packages.*

Sale items (if applicable)
Only regular priced items may be refunded. Sale and clearance items cannot be refunded and are only exchangeable for the same item if item is in stock. No shipping costs will be refunded for exchanged sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@rokfit.com to start your return.

Shipping Policy:

U.S. DOMESTIC SHIPPING

All orders are filled within 2 business days of receipt, provided they are approved to ship. Shipments will not be processed on Saturdays, Sundays or holidays (acts of God, severe inclement weather, etc.).

Lead time for standard domestic shipping is 2-5 business days.

USPS Priority lead times are generally 2-3 days via Priority Mail.

INTERNATIONAL SHIPPING

International orders can take an average of 6-10 business days to deliver. (Sometimes longer, up to 1 to 2 months.)
Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped.  


If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

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