Returns & Shipping Policy
Reasons For Product Return:
- Did not fit
- Changed mind
- Not what I expected
- Item is damaged
- Received wrong item
* All returns must be authorized by emailing email@example.com and must follow the below requirements *
To receive authorization for a return, please email firstname.lastname@example.org.
* All items must be returned in a new, unworn, and unwashed condition.
* Please specify the reason for the return.
* If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
RokFit offers free return shipping. This Excludes International Orders, clearance items, and any items marked as Final Sale.
Return authorizations must be requested within 30 days of the original ship date for all domestic orders, and within 2 months of the original ship date for international orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the pre-paid shipping label. We are not responsible for lost or damaged return packages.
We will notify you via e-mail once your return has been processed.
6932 Highwater Circle
Edmond, OK 73034
Sale items (if applicable)
Only regular priced items may be refunded. Sale and clearance items cannot be refunded and are only exchangeable for the same item if item is in stock. No shipping costs will be refunded for exchanged sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email email@example.com to start your return.
U.S. DOMESTIC SHIPPING
All orders are filled within 2 business days of receipt, provided they are approved to ship. Shipments will not be processed on Saturdays, Sundays or holidays (acts of God, severe inclement weather, etc.).
Lead time for standard domestic shipping is 2-5 business days.
We offer free shipping for domestic orders with subtotals $75 or more.
All items/packages confirmed by tracking as delivered are considered complete. Any lost or stolen packages that occur after packages have confirmed delivery by tracking are not covered by RokFit, Inc. Please insure that you have a safe place to receive packages.
RokFit, Inc. is not liable for lost or stolen packages. Please promptly contact the courier you selected with your tracking number handy in order to receive help in tracking down or filing a claim for a missing package.
If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.